DELIVERY & RETURNS
Shipping & Returns
We currently deliver to addresses in the United Kingdom only.
Delivery
- Free UK Delivery on every order
- Typical delivery estimate for current UK-stocked products: 4–7 business days
Individual product pages may show a different estimate where a supplier or fulfilment route requires it. Delivery dates are estimates rather than guarantees. If an order is delayed materially, we will contact you where possible.
Unless we agree otherwise with you, goods will be delivered within 30 days of the order being accepted.
Cancelling an online order
For most goods bought online, you may cancel without giving a reason by telling us within 14 days after the day you receive the goods. After telling us that you wish to cancel, you normally have a further 14 days to return the goods.
To start a return or cancel an eligible online order, use our Returns & Tracking page and submit the return request form with your order number and order email address. If you cannot use the form, email returns@lumenlarch.com. Please do not send anything back until we provide the correct return instructions and address, and do not send goods directly to a manufacturer or supplier unless Lumen Larch specifically instructs you to do so.
Return costs
For change-of-mind cancellations, you are responsible for the direct cost of returning the goods unless we agree otherwise. If an item is faulty, damaged on arrival, not as described or we sent the wrong item, contact us before returning it so we can arrange the appropriate remedy and return method.
Refunds
For a valid cancellation, we will refund the product price and the cost of our standard outbound delivery option. If you chose a more expensive delivery method, the additional amount is not refundable. We may reduce a refund if handling beyond what would reasonably be permitted in a shop has reduced the value of the goods.
Refunds are normally made within 14 days after we receive the returned goods, or after you provide evidence that they were sent back, whichever is earlier where the law requires.
Faulty or misdescribed goods
Your statutory rights are not affected by this policy. If goods are faulty, not as described or not fit for purpose, please submit a request promptly through our Returns & Tracking page. Where useful, attach clear photographs of the item and packaging directly to the return request form. If you cannot use the form, email returns@lumenlarch.com.
Exceptions
Some goods can be excluded from the statutory cancellation right, for example certain personalised or made-to-order items and some sealed goods where the seal has been broken for health or hygiene reasons. Where an exception applies, it will be made clear before purchase.